At Sell 2 Recycle, we are dedicated to safeguarding and respecting your privacy. This policy was last updated on 11/10/23, and may undergo periodic changes, so please ensure that you are satisfied with the content of this policy. By using Sell 2 Recycle, you agree to be bound by this policy.
If you have any inquiries or concerns regarding this privacy policy and our practices, please send an email to customersupport@sell2recycle.co.uk or mail your inquiries to the following address (please note: do not send phones to this address):
Sell 2 Recycle, Grosvenor House, 11 St Pauls Square, Birmingham, B3 1RB
Who We Are
At Sell 2 Recycle, we're here to assist you in getting the most out of your mobile devices.
Information Collection
We collect information from you through the following means:
- When you place an order using our website's services, contact us with inquiries, or subscribe to our newsletters.
- Data related to your usage of Sell 2 Recycle is collected for analysis.
- We use cookies, which are transferred and stored on your device's hard drive to enhance your experience on Sell 2 Recycle and provide better services and offers.
Types of Information Collected
When you place an order on the Sell 2 Recycle website, we collect personal information such as your name, email address, IP address, phone number, and home address. If you select instant payment, we also collect your bank details.
For orders placed on Sell 2 Recycle, bank details are collected and passed on to our third-party recycling merchants for payment processing. Once this information has been transferred, it is deleted from our system. Your personal information is retained for 12 months to assist with support queries before being deleted from our system.
If you opt to receive marketing materials from us, we will retain your email address for 36 months. We send regular emails, and if there is no interaction during this period, your data will be removed from our marketing list.
Additionally, we collect anonymised data regarding your website usage, including pages visited, entry points, and other metrics, which cannot be traced back to you but help us improve website functionality.
Use of Your Information
We use your information to:
- Process orders submitted on the site.
- Respond to customer and merchant inquiries.
- Send you communications as requested during the order process.
- Share information with law enforcement as necessary and required by law.
- Personalise your experience on the site without any disadvantage to you.
- Communicate product updates, services, and giveaways across various platforms.
- Display advertising on Google Platforms, Meta Platforms, and Affiliate Partner websites.
- Research, report, and enhance Sell 2 Recycle services.
- Contact you via email to request reviews of services and products you've received from us to collect feedback and improve our offerings. For this purpose, we share your name, email address, and reference number with Trustpilot A/S ("Trustpilot"). You can review Trustpilot's Privacy Policy here.
Information Sharing
On orders handled by Sell 2 Recycle on-site, you provide the details required for the transaction. These details are processed and forwarded to your chosen merchant. Personal information follows our retention policy to assist with support queries.
If you opt for instant payment into your bank account, you must provide your bank details. These details are processed and sent to the merchant for payment once the order is cleared. Sell 2 Recycle deletes your bank details after sending them to the merchant. We do not sell your information to third parties or share it for marketing purposes.
Your Choices
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Newsletters: You can choose whether to receive marketing newsletters from us. You can change your marketing preferences at any time by emailing us at customersupport@sell2recycle.co.uk.
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Website Usage Analysis: You may choose to decline cookies through your browser settings, but this may limit your access to certain parts of Sell 2 Recycle's website and services.
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Advertising: If you wish to prevent receiving targeted ads across Google Platforms, Meta Platforms, Affiliate Partners, and third-party vendors, you can install an ad blocker on your browser or manage preferences by visiting the Network Advertising Initiative opt-out page.
Access and Updating Your Information
At present, we do not have the functionality to provide you with this information without a formal request. You can request all the information Sell 2 Recycle holds about you by emailing customersupport@sell2recycle.co.uk.
Security Measures
Sell 2 Recycle places a high priority on security and compliance to enhance your product experience. We employ various industry-standard technologies and services to protect your data from unauthorized access, disclosure, and loss.
A comprehensive overview of Sell 2 Recycle's security and compliance policy is available [here](insert link to security and compliance policy). For security concerns, please contact the security team at customersupport@sell2recycle.co.uk.
Data Transfer Outside of Europe
The information you provide on this site may be transferred to countries outside of Europe. Our servers are located within the UK, and we use Rapidswitch to host our data services. Rapidswitch services comply with data protection regulations in securing personal data. All data is stored using industry-standard AES-256 encryption with regularly rotated keys and strict access policies. By submitting your personal data, you consent to this data transfer, storage, and processing in accordance with our policy.
Age Restrictions
We are committed to protecting the privacy of minors. If you are under 18, please seek the assistance of a parent or guardian to complete the transaction.
Use of Cookies
Cookies are small data pieces stored in text files on your computer or device when you visit websites. They remember your preferences and enhance the visitor experience. Sell 2 Recycle uses cookies for a consistent and efficient experience. Cookies may be set by the site you are visiting (first-party cookies) or by third parties providing content, advertising, or analytics services on the website (third-party cookies).
Website Usage Recording
Sell 2 Recycle uses website usage recording systems to improve user experience. This data is anonymized and cannot be traced back to visitors.